Terms and Conditions of Use
By using this site, by sending or delivering your information / application(s), and/or other document(s) to the Immigration Services Centre, you acknowledge reading and accepting the terms & conditions and agree not to violate our policies.
From time to time, we may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.
Service Description: 
The ISC provides logistic services to visa applicants seeking a Sri Lanka visa and visa extension and is only responsible for the following:
1.To receive from an applicant his/her passport, completed visa form, supporting documentation (collectively, the "Documents") and the applicable fees.
2.To submit the Documents to the Department of Immigration and Emigration , on behalf of the applicant.
3.To collect the relevant Documents back from the Department of Immigration and Emigration, after completion of all formalities, and return the relevant Documents back to the applicant.
It must be noted that the grant or refusal of the Sri Lanka visa is at the sole discretion of the Department of Immigration and Emigration and ISC is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Department of Immigration and Emigration.
We do our best to correctly describe information and services that appear on the website. However, We do not warrant that all the statements, definitions, and descriptions are most current, compete, accurate, and error free. Sri Lanka Immigration Department may change its requirements and fees without prior warning and changes can take effect immediately. 
Application forms and additional documents required for visa issuance are subject to change without notice. Sri Lankan Immigration Department may request additional documentation at their discretion. In any event, shall any description of service or any information on our site become outdated or inaccurate; you agree to hold us harmless. The possession of a Visa does not guarantee admission to the country which at the sole discretion of the Immigration officials at the port of entry. 
We take every reasonable precaution while handling the Documents of applicants. However, We shall not be responsible in any manner whatsoever to the applicant for any Documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a willful default.
The applicant agrees and accepts that we neither control the Department of Immigration and Emigration nor does it control or operate the services provided by them. Hence, we will not be liable or responsible in any manner whatsoever for the loss or damage of applicant's documents due to any default on the part of the Department of Immigration and Emigration.
It is imperative that you supply us with all the correct information required for your requested visa. We can not be held responsible for any visa granted incorrectly or refused admission to Sri Lanka. We strongly recommend that you check detail in your Entry Permits / Visas against your passport and personal information prior to departure.
Processing time: Processing time quoted by us are approximate and based on processing times provided by Sri Lankan Immigration Department under normal circumstances. Sri Lankan Immigration Department may request additional documentation at their discretion. They may also decline approve visa without disclosing the reason for denial. Processing time should be calculated starting the next business day after we receive your full payment. (Except Saturdays, Sundays and other Public Holidays). While we will make every effort to get back to you with visa approval within the estimated time, We will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing.
Fees and Payments: You agree to pay all fees and charges for the service offered by  us (including the "Government visa fees, taxes and our service fee") directly to us. It is our responsibility to pay the relevant Government visa fees to the Department of Immigration. The documentation required for visa issuance and fees related to the processing of Sri Lankan visas are subject to change without notice.
Cancellation / Refund Policy: The Sri Lanka Immigration Department runs a no refund policy on all Sri Lanka visa related fees as they charge for work done and not per granted visa. It is therefore, important that should you wish to cancel your visa application with ISC you must contact us immediately to prevent any unnecessary cost being incurred. However, if you decide to cancel after your application is launched with the Immigration, no refund will be given and the service will be completed.
Privacy: Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
Communications: By using this site and our services you give us your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
Security: By submitting information / application form, you certify that the information you provide is true and correct. We will not responsible for any trouble or problem may cause if you send us incorrect or fake passport details. Please refer to our Privacy Statement that governs submitted & distributed information.
Intellectual Property: This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of Sri Lanka and other countries. All logos, images, Web site design, text, graphics, software, HTML code used to generate web pages on www.immigrationlanka.com is the sole property of ISC and can not be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of us.  
Termination: You agree that  ISC shall have the right to terminate your ability to access this site at any time without notice and you that will not hold We responsible or liable for any damages whatsoever. We reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances. 
Links: This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site. 
Restrictions on Use: This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. 
You may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to, create derivative works from, re-circulate, transmit or in any way exploit any part of this website, images and other material, or offer any part of the service for sale, or distribution without the prior written consent of us.
Disclaimer: All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall We be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. We hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. 
Accordingly, ISC, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from nonperformance. We does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, expressions, provided directly or through any third party to this web site.
No employee of ISC has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of  ISC.
Entire Agreement: This agreement along with the Privacy Policy constitutes the entire agreement between you and ISC and supersedes any and all prior agreements, statements or representations regarding ISC. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. If you do not agree to all or any of the terms and conditions, please do not use this site.